Are you a person with disability who has suffered a violation of human rights on the basis of your disability in public services, do you know of any person with disability experienced such violation or public Institutions that discriminates on the basis of disability? Let us know below:
PWDAC Complaints Procedure Guidelines
Lodging a Complaint:
Who Can Lodge a Complaint?
- Anyone, including an individual, group, or organization.
- Complaints can be lodged on one’s own behalf, on behalf of someone else, or in the public interest.
- Other complaints may be received from PWDAC technical committee called Disability Inclusion Monitoring Committee (DIMC), comprising complaints referred by Organizations of Persons with Disabilities (OPDs).
How to Lodge a Complaint?
- Contact: Complainants can contact PWDAC at +266 22320116, email info@pwdac.org.ls or use the electronic complaint form on the website www.pwdac.org.ls.
- Visit: Lodge a complaint in person at any of PWDAC offices. The complaint can be recorded by a PWDAC official and confirmed by the complainant for accuracy.
- Accessible formats: PWDAC will always ensure that the complaints procedure is available in accessible formats for different types of disabilities to be accommodated in lodging a complaint.
Required Information:
- Personal details of the complainant (or the person/organization they represent) e.g. national ID, passport, or birth certificate etc
- The type of disability and any accommodations needed.
- Details of the alleged violation, including date, location, and parties involved.
- Information on previous attempts to resolve the matter.
- Supporting documents e.g. incident related documents (written complaints or statements, witness statements, photographs or videos, official letters, notices, Page emails, audio recordings), institutional documents (employment records, educational records, transport or service provider correspondence), legal and policy frameworks (including guidelines, policies and codes of good practice), and advocacy and institutional support (letters from DPOs, reports from the Ombudsman/ Public Protector, human rights commissions, or inspectorates) etc.
Assessment & Registration:
- A complaint is registered within 5 days of receipt.
- PWDAC acknowledges receipt and provides a reference number.
- The complaint is assessed by the Legal Officer within 7 days.
To understand the nature of complaints addressed by the Council, please click the link to read full PWDAC Complaints Procedure Guidelines.
To proceed with the complaint form, please click the button bellow!!!
